System Features

The USP online platform increases employee ability, knowledge and engagement. It aids in developing positive attitudes in the work place, whilst simultaneously reducing compliance risk. The platform offers the fast import of existing content or the easy creation of new course materials. This is all alongside many other features, such as an online e-commerce platform, knowledge base and more.

Course builder & the ability to import existing courses

Build courses from scratch using existing materials such as PDF, Powerpoint or Word documents. Alternatively, use the embedded content-creation tools, which support multiple formats. Add media, video, audio, flash and imagery to create an enjoyable and interactive learning experience. Create ongoing assessments to ensure effective learning and to reinforce the assimilation of new information. If you do not want to create a new course, existing courses can be easily imported.

Built-in course library

The USP platform contains an extensive library of existing training courses. These include:

Adam Caplan's 'The Psychology of Sales'
Psychometric and Aptitude tests
Exceptional Customer Service
Effective Employee Engagement
Beyond Negotiation
Beyond Time Management
Anti-Money Laundering
Food Hygiene
Suite of Health and Safety courses

These courses are included in the full system or can be purchased individually, if required. The full list of courses can be accessed here.

Assessments & questionnaires

Enhance the eLearning experience with flexible, engaging and creative assessments. Alternatively, use questionnaires to increase learner understanding, as well as reinforce new knowledge. A number of question styles are available to suit the training material, from multiple choice, multiple selection, drag-and-drop, fill in the blanks, descriptive answers or pair-matching exercises. To reduce the risk of plagiarism, question selections can be randomised from larger grouping options. Media-rich question styles are also available.

Survey & feedback

Built-in survey tools will enhance employee engagement, while feedback forms provide a platform for staff to respond to their training and to highlight any technical issues. This maximises the effectiveness of the platform for both the organisation and its employees.

Management information & reporting tools

Extensive real-time reporting tools enable user progress, results and engagement to be tracked. Employees' answers are visible to the management and alongside system access and assessments, provide valuable information for the organisation. Reporting can be delivered through a number of methods and covers every level of the organisation - from the whole company, down to individual users or courses. Organisational-compliance levels can be viewed accurately in real time. High flyers and those needing additional support are therefore easy to identify. Reports can be accessed both on demand or can be automatically generated and emailed to the relevant people.

Communication centre

System dashboards provide detailed information related to each user and their progress. Administrators can communicate with the entire workforce, departments, teams or individuals. Staff invited onto online training courses will receive email notifications and auto reminders. Assigned courses can be completed when convenient for the user, around their day-to-day commitments. Any device with a working internet connection can access the platform - this includes computers, tablets and smartphones. Administrators receive notifications regarding users who have not completed their courses within the time limit. They are also notified when a user begins a course and with all user engagement. Notification settings can be modified as required.


The system issues certificates to each user as they successfully complete or pass a course. Having something concrete to show for their efforts helps users to become more engaged with the programme. Certificates can also be used as evidence to demonstrate both compliance and achievement. Certificates can be USP branded or feature the organisation's own logo.

Corporate compliance

Using the USP platform makes corporate compliance a simple task. Through ongoing monitoring and assessments, the system helps to determine regulatory risk amongst employees and identifies areas for re-training. These take place in real time. Full visibility of users' engagement and progress reduces future risk and allows organisations to take control over staff compliance levels.

Gamification – The USP Avatar Programme

Engage and motivate your workforce through the platform's gamification function; reward users with achievements, points and badges based on their activity. The forthcoming USP Avatar programme will redefine employee engagement within any organisation. Set up a virtual store where points earned can be converted into real rewards, such as merchandise, a half day at work, discount vouchers or any other bespoke reward.


The USP platform offers a bespoke, e-commerce catalogue programme, which allows any organisation to apply their corporate identity and sell their own course content to other interested parties. If your organisation has a potential revenue stream for online material, this ready-made solution will deliver results. View the demonstration store

Customised design & brand matching

Full-system users can offer their employees a branded platform to match their corporate identity. A fully-customisable experience ensures users feel at home with the look and feel of the system, making it part of the culture of the organisation and further increasing engagement.

Support & knowledge base

USP offer a number of support options. Telephone support during business hours is available on 020 8530 9790. There is support through an online chat window, plus an in-depth, knowledge-base support site. This self-service portal is populated with Q&A, tutorials and extensive FAQs. It can be accessed via the platform or at:

Build a bespoke knowledge base

Build a bespoke knowledge base tailored to the requirements of the organisation. FAQs can be added based on user feedback and these can be tailored to the bespoke training course created. A customisable knowledge base makes support relevant to the workforce and any specific issues they face.View Demo Knowledge Base

HR Tools - Form builder

The form builder is able to turn the training platform into an HR tool with the ability to create annual appraisals and reviews, again keeping everything in one secure place. Compliance forms, HR forms, employment forms, anti-money laundering forms and health and safety statements are just some examples of the forms already being created and used by USP clients. View Form Builder

Simple administration

Administration is both reduced and simplified as employees are able to sign up and register to any course, without needing an invitation. Automatic reminders and customised emails keep trainees on track. With everything in one place (courses, reports, notifications and HR functions), administration is easy. Daily reports are automatically sent to multiple email addresses, further reducing the time spent on administration. USP's system automates many of the more traditionally time-consuming tasks. Real-time reports and updates provide total visibility of the organisation's current state-of-play. Multiple levels of administrator access can be set up to ensure that everyone who needs access to training information has it, without compromising the privacy of non-relevant users.

Import, export

Import and export existing employees to or from the system; upload external employee attendance (CSV) onto the system; import any existing training courses (and results). Keeping everything in one place maintains consistency. The USP support team will provide any necessary advice regarding any of the processes listed above.

Ultra-responsive design

A key benefit of the USP platform is its ultra-responsive design, ensuring that users can access the system from almost any device. This gives previously-unseen levels of access for authorised parties to instantly access management information, deliver immediate remedial training solutions, construct business reports and implement extensive training and communication tools. All of these work to engage staff and deliver the best possible results.

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